Return & Refund Policy
Last updated: March 5, 2024
At Santak Contracting Limited, we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help. Please review the policy below for details regarding returns, refunds, and exchanges.
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Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
Returned within 90 days of delivery
Unused, unworn, unwashed, and in the same condition as received
In the original packaging, including tags, protective films, and seals (if applicable)
Accompanied by proof of purchase (order number or receipt)
To ensure product integrity and safety, we cannot accept returns for items that have been used, show visible wear, stains, are missing parts, or have damaged/broken seals.
If you bought the item(s) from our retail shops, please visit the shop directly
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Non-Returnable Items
The following items are not eligible for return or refund:
Worn, washed, or used items
Items marked as Final Sale / Non-returnable
Free gifts or promotional items
Any product damaged due to misuse, improper care, improper handling, or normal wear and tear
Opened consumable products (if applicable)
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Damaged, Defective, or Incorrect Items
If you receive an item that is damaged in transit, defective, or incorrect, please contact us within 28 days of delivery and provide:
Your order number
A brief description of the issue
Clear photos/videos of the item and the packaging (outer package, protective materials, and shipping label)
We will review the case and, if approved, offer a replacement, replacement parts (if applicable), or a refund, as appropriate.
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How to Start a Return
To begin a return request, please contact our customer support team:
+85223001506
Please include your order number and the reason for your return so we can assist you as quickly as possible.
Returns sent without prior authorization may not be accepted.
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Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
We recommend using a trackable shipping method.
Santak Contracting Limited is not responsible for lost or delayed return shipments.
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Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method
Please allow 5–10 business days for the refund to appear on your statement (depending on your bank or payment provider)
Shipping charges (if applicable) are non-refundable, except when the return is caused by our error (e.g., damaged or incorrect item)
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Exchanges
We do not offer direct exchanges at this time.
If you would like a different item, please return the eligible product for a refund and place a new order.
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Late or Missing Refunds
If you haven’t received your refund after the processing period:
Check your bank account again
Contact your credit card company (processing times vary)
Contact your bank (refund posting delays are common)
If you’ve done all of the above and still have not received your refund, please contact us at servic@santa-k.com.
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Order Cancellations
We begin processing orders quickly. If you need to cancel, please contact us as soon as possible.
If your order has not yet shipped, we may be able to cancel it
If your order has already shipped, it will need to follow the standard return process
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Return Address
All returns must be authorized before being sent, and you must obtain Santak Contracting Limited’s return instructions (e.g., a return label or shipping requirements) prior to returning any items.
Return Address:
Santak Contracting Limited
Units 2101A–C, 20/F, Witty Commercial Building, 1A–1L Tong Chai Street, Mong Kok, Hong Kong
servic@santa-k.com+85223001506